AKNETIQ AcademyA common thread: the fictitious company SENTINEL SA
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VEN
PATHS

Sales and sales administration

Enter and track sales orders, understand prices, unblock deliveries and invoice.

For whom
Sales administration, inside sales, customer service.
Duration
2 days
Progress
0 / 13 steps

Your typical day

  1. 8 h 30Enter sales orders (VA01)
  2. 10 hProcess incomplete sales orders (V.02)
  3. 14 hMonitor upcoming deliveries (VL10)
  4. 16 hRun billing and handle complaints (VF04, VA01)

Your transactions

VA01VA02VA03VA05V.02VL10AVL01NVL02NVF01VF04VK13FD33

The path, step by step

Your mini-processes

Billing a customer projectPicking for a deliveryHandling a complaintAnswering a customerEntering a sales orderDetermining a pricePromising a dateChecking creditDelivering to a customerInvoicingProcessing a customer returnDelivering directly from the supplierSelling a variantCollecting from a customerDunning a late paymentAnalyzing a customer’s marginReceiving a sales order by IDoc

Your frequent blockers

Sales order missing from the delivery list.
Check the schedule line, the delivery date, the block and the credit status.
The price is not found.
Open the item's pricing analysis: it tells you which access sequence failed.
Delivery impossible.
Check availability in CO09 and whether the stock is in quality inspection.